CoverLetter Master is committed to protecting your privacy worldwide. Our company is based in South Africa, and we provide services to users globally. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered cover letter generation service. We comply with the Protection of Personal Information Act (POPIA) of South Africa, the General Data Protection Regulation (GDPR) for EU users, and other applicable international data protection laws.

2. Information We Collect

Account Information: When you create an account, we collect your name and email address.

CV Data: Your CV is processed entirely in your browser. We do not upload, store, or retain your CV file on our servers.

Generated Content: We may store your generated cover letters to provide you with a history feature.

3. How We Use Your Information

To provide and maintain our cover letter generation service
To process your account and manage your credits
To send you service-related communications
To improve our AI and user experience

4. Third-Party Services

We use AI providers to generate cover letters (data not retained after processing) and PayFast for secure payment processing.

5. Your Rights

Under POPIA and GDPR, you have the right to access, correct, delete, and port your personal data. You may withdraw consent at any time.

6. Contact Us

For privacy inquiries, please use the Contact form on our website.

Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing or using CoverLetter Master, you agree to be bound by these Terms of Service. If you do not agree, please do not use our Service.

2. Description of Service

CoverLetter Master is an AI-powered service that generates personalised cover letters based on your CV and job descriptions.

3. Account Registration

You must be at least 18 years old, provide accurate information, and maintain the security of your account credentials.

4. Credits and Payments

Credits are required to generate cover letters
Purchased credits do not expire
Credits are non-refundable except as required by law
Prices are displayed in your local currency where available (ZAR, USD, EUR, GBP, etc.)

5. Intellectual Property

You retain ownership of your CV content. Generated cover letters are yours to use for personal job applications.

6. AI-Generated Content

AI-generated content may occasionally contain errors. You are responsible for reviewing all generated content before use.

7. Limitation of Liability

We provide the Service "as is" without warranties. We do not guarantee that generated cover letters will result in job offers.

8. Governing Law & Jurisdiction

These Terms are governed by the laws of South Africa, where our company is registered. While we provide services globally, any disputes will be resolved under South African law. However, we comply with applicable consumer protection and data protection laws in your jurisdiction, including GDPR (EU), CCPA (California), and similar regulations. For legal inquiries, please use the Contact form on our website.

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