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Location

South Africa

Response Time

Within 24 hours

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  • • Include your account email for faster support
  • • Describe your issue in detail
  • • Attach screenshots if relevant
  • • Check our FAQ section first

How Can We Help?

🔧 Technical Support

Issues with cover letter generation, account access, or website functionality

💳 Billing & Subscriptions

Payment issues, subscription changes, refund requests

❓ General Questions

How to use features, pricing questions, account setup

🎯 Cover Letter Help

Tips for better results, customization advice, industry-specific guidance

🚀 Feature Requests

Suggestions for new features or improvements

Frequently Asked Questions

How do I cancel my subscription?

You can cancel anytime through your profile settings or contact us for assistance.

Is my CV data safe?

Yes, your CV is processed locally and never stored on our servers. See our Privacy Policy for details.

Can I edit generated cover letters?

Absolutely! All generated cover letters can be edited and customized to your needs.

What file formats do you accept?

Currently, we accept PDF files for CV/resume uploads.

Do you offer refunds?

Yes, see our Refund Policy for details.

How long does generation take?

Cover letters are typically generated within 30 seconds of submission.

Need Help Getting Started?

While you're waiting for our response, why not try creating a cover letter? It's free to start!