Refund & Cancellation Policy

Last Updated: August 6, 2025

1. Our Commitment

We want you to be completely satisfied with CoverLetterMaster. If our service doesn't meet your expectations, we're here to make it right with our fair and transparent refund policy.

2. Free Trial

All new users receive 3 free cover letter generations to try our service without any payment required. We encourage you to fully test our service during this trial period.

3. Subscription Refunds

3.1 30-Day Money-Back Guarantee

If you're not satisfied with your subscription, you can request a full refund within 30 days of your initial subscription purchase.

Tip: This 30-day guarantee gives you plenty of time to test our premium features and see if they work for your job search needs.

3.2 Partial Month Refunds

For subscriptions beyond the 30-day guarantee period:

We generally do not provide refunds for partial months
However, we will consider refunds on a case-by-case basis for exceptional circumstances
Technical issues or service outages may qualify for prorated refunds

3.3 Annual Subscriptions

Annual subscription refunds are handled as follows:

Within 30 days: Full refund available
After 30 days: Prorated refund for unused months may be considered
After 6 months: Generally no refunds, but exceptions may apply

4. Credit Pack Refunds

4.1 Unused Credits

For credit pack purchases:

Within 7 days: Full refund for completely unused credit packs
Partially used: Refund for remaining unused credits (minimum 50% unused)
Heavily used: No refund if more than 50% of credits are used

4.2 Credit Expiration

Credits do not expire, but refund eligibility decreases over time:

0-7 days: Full refund eligibility
8-30 days: 75% refund for unused credits
30+ days: Case-by-case basis

5. Cancellation Process

5.1 How to Cancel

You can cancel your subscription at any time:

Self-Service: Cancel directly through your account profile settings
Email Support: Contact support@coverlettermaster.com
Immediate Effect: Cancellation takes effect at the end of your current billing period

5.2 What Happens After Cancellation

When you cancel:

Your subscription continues until the end of the current billing period
You keep access to all premium features until expiration
Your generated cover letters remain accessible
You won't be charged for future billing periods
You can reactivate your subscription at any time

6. Refund Request Process

6.1 How to Request a Refund

To request a refund:

Email us at support@coverlettermaster.com
Include your account email and reason for the refund request
Provide your order/payment confirmation if available
Briefly explain any issues you experienced

6.2 Processing Time

Refund processing timeline:

Review: 1-2 business days
Processing: 3-5 business days after approval
Bank Processing: 5-10 business days (varies by bank)

7. Non-Refundable Situations

Refunds may not be available in the following cases:

Violation of our Terms of Service
Fraudulent or abusive use of the service
Excessive refund requests or pattern of abuse
Account suspension due to policy violations
Requests made beyond our refund eligibility periods

8. Chargebacks and Disputes

Before initiating a chargeback with your bank:

Please contact us first - we're usually able to resolve issues quickly
Chargebacks can result in account suspension
We prefer to work with you directly to find a fair solution
Most issues can be resolved within 24-48 hours

9. Special Circumstances

We understand that exceptional situations may arise:

Medical emergencies or family hardships
Job loss affecting ability to pay
Technical issues preventing service use
Service outages affecting your experience

We review these situations individually and may offer extended refund periods or other accommodations.

10. Alternative Solutions

Before requesting a refund, consider these options:

Account Credit: We may offer service credits instead of refunds
Plan Downgrade: Switch to a lower-cost plan
Extended Trial: Additional free credits to test the service
Technical Support: Help resolving any issues you're experiencing

11. Contact Information

For all refund and cancellation requests:

Email: support@coverlettermaster.com

Response Time: Within 24 hours

Website: www.coverlettermaster.com

💬 Our Philosophy

We believe in being fair and transparent. Our refund policy is designed to give you confidence in trying our service while protecting against abuse. If you have any concerns or special circumstances, please don't hesitate to reach out - we're here to help you succeed in your job search.

Try CoverLetterMaster Risk-Free!

Start with 3 free cover letters, then enjoy our 30-day money-back guarantee on paid plans

Get Started Free